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What are the different grades of refurbished devices?

Grading is intended to give buyers confidence and help them to make an informed choice. They provide information about the overall condition of equipment, including scuffs, scratches and any existing damage; whilst the extent of the general wear and tear influences the value. However, this only relates to the cosmetic condition of the device and many resellers do not grade the underside.


As you would expect, a grade-A laptop will be in excellent condition and has only had very minimal use. However, there still may be very light cosmetic marks or scratches on the housing, keys or mouse, but these should be barely noticeable. The screen will have no marks, scratches, chips, discolouration, dark spots or dead pixels.


The body of a grade-B laptop will show visible signs of use. It is likely to have scratches to the device body or casing, it may be missing rubber feet and will show heavier use of the keyboard and mouse.

Whilst the screen may have very light marks or scratches, this grade should not have any defects, such as dead pixels or cracks. Any light blemishes will not be visible when the machine is turned on, and this should not interfere with use in any way.  


Whilst some third-party vendors offer grade-D devices that are solely for parts or spares, the lowest grade the majority of remarketing platforms offer is grade-C. This will show moderate to heavy signs of wear from its previous use – this may mean that there are excessive scratches, dents, dings, chips to the casing or rubber feet missing. Whilst the machine itself is in full working order, it’s likely to have visible damage and deeper scratches. The screen may also include some noticeable marks or scratches.

 Premium upgrades.

Some leading resale providers offer an additional premium upgrade service whereby the casing, keyboard, mouse trackpad and even the screen are replaced so the external appearance of the machine is as good as new.


We employ testing tools to examine the status of critical components, and our technicians can carry out these tests while an erasure or imaging operation is underway in the background.



The historic information stored on the drives by the SMART diagnosis firmware is retrieved and analysed to determine if the drive is in a healthy state.



A voice file played to check the left and right channels of the sound components.



We utilize a non-disruptive method to test optical drives by inserting a test CD/DVD containing a specific pattern of files that the program will automatically read.



All USB ports tested by inserting any USB device. The Workbench detects and displays the model of the device and compares the total number of detected devices with the expected number.



Our client tool establishes a connection with the server and sends/receives various control packets using both network interfaces.



Our softwares are reading of the actual percentage of useful capacity and of the current charge level of the batteries. The percentage charged during the PC auditor session is also displayed. A battery duration test that discharges the batteries until they are exhausted and then saves the total time elapsed into the database is also included

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