What are the different grades of refurbished devices? Grading is intended to give buyers confidence and help them to make an informed choice. They provide information about the overall condition of equipment, including scuffs, scratches and any existing damage; whilst the extent of the general wear and tear influences the value. However, this only relates to the cosmetic condition of the device and many resellers do not grade the underside. Grade-A As you would expect, a grade-A laptop will be in excellent condition and has only had very minimal use. However, there still may be very light cosmetic marks or scratches on the housing, keys or mouse, but these should be barely noticeable. The screen will have no marks, scratches, chips, discolouration, dark spots or dead pixels. Grade-B The body of a grade-B laptop will show visible signs of use. It is likely to have scratches to the device body or casing, it may be missing rubber feet and will show heavier use of the keyboard and mouse. Whilst the screen may have very light marks or scratches, this grade should not have any defects, such as dead pixels or cracks. Any light blemishes will not be visible when the machine is turned on, and this should not interfere with use in any way. Grade-C Whilst some third-party vendors offer grade-D devices that are solely for parts or spares, the lowest grade the majority of remarketing platforms offer is grade-C. This will show moderate to heavy signs of wear from its previous use – this may mean that there are excessive scratches, dents, dings, chips to the casing or rubber feet missing. Whilst the machine itself is in full working order, it’s likely to have visible damage and deeper scratches. The screen may also include some noticeable marks or scratches. Premium upgrades. Some leading resale providers offer an additional premium upgrade service whereby the casing, keyboard, mouse trackpad and even the screen are replaced so the external appearance of the machine is as good as new. Testing We employ testing tools to examine the status of critical components, and our technicians can carry out these tests while an erasure or imaging operation is underway in the background. DISK DRIVES The historic information stored on the drives by the SMART diagnosis firmware is retrieved and analysed to determine if the drive is in a healthy state. SOUND A voice file played to check the left and right channels of the sound components. OPTICAL DRIVES We utilize a non-disruptive method to test optical drives by inserting a test CD/DVD containing a specific pattern of files that the program will automatically read. USB PORTS All USB ports tested by inserting any USB device. The Workbench detects and displays the model of the device and compares the total number of detected devices with the expected number. LAN AND WI-FI CONNECTIONS Our client tool establishes a connection with the server and sends/receives various control packets using both network interfaces. NOTEBOOK BATTERIES Our softwares are reading of the actual percentage of useful capacity and of the current charge level of the batteries. The percentage charged during the PC auditor session is also displayed. A battery duration test that discharges the batteries until they are exhausted and then saves the total time elapsed into the database is also included

12 Month RTB Warranty ​ All refurbished equipment that Computer Factory UK sell, is covered by our standard 12 months RTB (Return To Base Warranty) (unless you have selected or quoted for a longer warranty period on your order) excluded from the warranty where it is stated . Under this guarantee, computerfactoryuk.com will, either repair, give a replacement of equivalent quality or refund the buyer for any goods found to be defective by reason of faulty materials or by poor workmanship, provided that: ​ ​ computerfactoryuk.com is notified as soon as the buyer first discovers any such defects. The product must be returned with proof of purchase. computerfactoryuk.com will issue a replacement product of equivalent quality. A refund can be obtained for an item that is found to be faulty, as described by the Sale of Goods Act. Please return the faulty item to our warehouse including: - A valid receipt/proof of purchase - Within 12 months of purchase - In the same condition in which it was bought N.B. Refunds are at the discretion of computerfactoryuk.com. This does not affect your statutory rights. Examination by computerfactoryuk.com of such goods shall disclose to its satisfaction that such defects exist and have not been caused by, including but not limited to, misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by computerfactoryuk.com. In the case where damage has been caused by the customer, computerfactoryuk.com may refuse to offer a replacement product. Warranty does not cover viruses or any issues occurring with software or hardware incompatibility. This condition shall not affect the statutory rights of the buyer. The company’s liability to the buyer in either contract or tort shall not extend either under this condition or any other provision or in any circumstances at all to indirect or consequential loss or damage or loss of profits sustained by the buyer provided always that this condition shall not exclude or restrict for death or personal injury arising from its negligence. Goods returned must be in the original packaging, undamaged, complete and with all the original manuals and literature supplied with the goods: goods returned not in line with this condition, will, at the company's discretion, be refused or the company will be entitled to charge appropriate packaging, manuals and literature in order to return the goods to the company’s own supplier. The company will be under no liability to the buyer under this clause in respect of goods, which are returned in a damaged condition. Any issues that arise within the first 15 days Computer Factory UK Ltd will collect the product and cover the return costs. After the first 15 days, it is the buyer's responsibility to return the goods and cover the return postage costs. computerfactoryuk.com bears no responsibility for any third party data or software on the machine at the time of return. computerfactoryuk.com does not warranty notebook/laptop/phone batteries. We do not check the life expectancy of a laptop/notebook/phone battery and whilst this is a removable and replaceable part of a portable machine we do not warrant or test these batteries. The functionality is by our technical processes using a PSU (Power Supply Unit). This matter is taken into consideration when pricing these goods for sale. The company reserves the right to cancel, vary or suspend the operation of contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the company shall not be held liable for any breach of contract resulting from such event. These conditions of sale shall be construed in accordance with Northern Ireland legislation.

Please use the Computer Factory UK Grading Guidelines as a manual !

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