All our laptops go through a full refurbishment process. This includes testing and diagnosis and a full and fresh installation of the operating system (Windows). They are in full working order unless otherwise stated.

All are laptops are used and taken from a working environment therefore signs of general wear and tear should be expected. This can include some scratches or scuff marks, stickers and sticker residue, dents, some chips or slight cracks to the casing, minor blemishes on the screen and worn keys. These issues do not affect the performance of the laptop at all and are purely cosmetic. All laptops are fully functional unless otherwise stated. All laptops will have a QWERTY or QWERTZ  keyboard which will either have a UK , US or EU multilingual layout.

All pictures we use are generic manufacturer or made from one in our stock. We do not supply any restore disks with our laptops. All laptops come with a power supply.

The warranty does not cover accidental damage or Software problems such as viruses/malware or other software related issues.

The battery is guaranteed to work only with a 30 minute duration minimum. Batteries will be replaced if they do not meet that criteria if reported within 7 days of receipt. Outside of this, the battery is not covered by a warranty. Batteries are classified as a consumable item (much like a ink cartridge or tyres on a car) and will need to replaced every so often.

Are you worried you might have made the wrong choice? With our no quibble return policy it doesn't matter because you can send the goods you've purchased back to us and get a full refund up to 14 days after delivery. It doesn't matter if you picked the wrong product or if you just changed your mind, you can send the laptop back to us and you'll get your money back. You can check out the full details of our no quibble return policy in our terms and conditions..

We are here to help. If you've got a question, a problem or a query with anything you've bought from us then we want to hear it. We have a dedicated customer support team that is more than willing to help so you can be confident that you will not be left high and dry. The best way to contact us is to email is directly - you can get our contact details in the contact section linked at the top of the page. However you contact us, we'll aim to sort out any problem you have as quickly and effectively as possible.

We have a strong technical background and are highly qualified to give the best laptop advice at Computer Factory . We have a team of dedicated advisers on hand to take you through all the choices and determine which purchase is the right one for you. Our advisers are all highly experienced so you can be assured that the information we give you is always going to be accurate and helpful.